FAQs

Product

Q. Is the jewelry Canadian made?

A. All pieces are cast with Canadian silver or gold and assembled in the SPC studio. All pieces are 100% Canadian made, with the exception of the chains.

Q. What materials are used in the Collections?

A. All yellow, rose and white gold is 14kt and is solid gold. Couture and one of a kind is 18k. The silver is 100% sterling silver (0.925). Most pieces are slightly oxidized to make the engraving and designs stand out.

Q. Where do you source gem stones?

A. Our gems and stones are sourced from a number of places: Canada, USA, India.... We do our best to ask the right questions to ensure they are all sourced from ethically mined sources.

Q. How much does a Recycle Your Love™ service cost?

A. Sonja is not able to offer a quote without a consultation. Meeting you and viewing your pieces are essential to the process. Sonja will work with you in discussing what you wish to have created, how many stones you have or may want to use, what condition they are in and the gold you have to contribute to match your vision of your creation. Click here for further information on the program and to view images.

Q. Do you sell individual chains?

A. We are able to sell individual snake chains. These are available under the necklaces at varying lengths; 16", 18", 20", as well as longer lengths 32", 34", and 36".

Q. I lost one earring, can I replace it?

A. We are sad to think of one lost earring in a drawer. We will happily replace it for you at half the price of a pair (plus shipping if applicable).  Please send it to us so we can match it and polish up your old one to match your new one. Please send us an email at info@sonjapicard.com. It will take 2 to 4 weeks for you to receive the finished product.

Q. Is all of the collection available online?  What if I can't find a piece I bought online?

A. Most of the collection is online. We do update and change things up. If you have a picture of a SPC piece you have seen, or can be described, but can't find on the website, we are happy to see if we can make it for you.  Sonja can also produce customized versions of your jewelry you can view online. There is an extra cost for this service. Please contact us for inquiries.

Q. Can I get another silk for my wrist wrap?

A. Yes we will be happy to send you one free of charge - please send us a "PLEASE SEND ME A FREE SILK FOR MY WRIST WRAP" in an email and indicate which colour with your mailing address.

Q. Do you sell gift certificates or e-gift cards?

A. Yes. We offer digital gift certificates vial email. They contain a unique code that can be used in the online store checkout (but not in stores that stock SPC product). If you are sending the e-gift card/certificate as a gift, you will be given the opportunity to write a short message and personalize the gift certificate with their name if you wish.

 

Ordering

Q. How do I order SPC jewelry?

A. You have a number of options for ordering jewelry. The website will guide you through placing an order online. If you want to call and place an order over the phone, we would be happy to create the order for you.

 Q. Is the credit card information I submit secure?

A. The SPC website is powered by Shopify. Shopify is PCI (Payment Card Industry) level 1 compliant for credit card processing which means it adheres to the highest standards of server compliance. It has the highest standards in the world on payment processing. Your information is safe.

Q. Will I be charged sales tax on my order?

A. Sales tax will be charged on orders based on the delivery address and province of the order. If a person orders a piece to be shipped to Alberta, then the Alberta tax rate will apply. Orders shipped outside of Canada will not be charged sales tax. Finally, only GST will be charged on domestic Recycle Your Love™ orders as these are classified as jewelry repair.

Q. Can I customize my jewelry order?

A. We are able to customize jewelry. We suggest that you call and we can discuss your requirements over the phone.

Q. How long will my order take?

A. Your order should be received within 2 to 3 weeks. Most jewelry is made to order and not mass produced which involves a lot of hand finishing. This is what makes your piece special. If the order is required for a specific date, please indicate this in the "additional information" section of the order, and we will do our best to get it to you in time. You can always call to check, in case we can do it faster. Any custom pieces designed from scratch or any Recycle Your Love™ will take 3 to 4 weeks due to the complexity involved.

Q. How can I check the status of my order?

A. When you place an order, you will receive a confirmation via email.  When the piece is complete and shipped, you will receive an email with the tracking code. If you require more information feel free to email us at info@sonjapicard.com.

Q. Can I cancel my order?

A.  Yes, you can cancel your order as long as the item ordered is not a custom piece or something sourced specifically for you, i.e. a stone or gem. If you need to cancel, please call us at 604-566-9330 or email at info@sonjapicard.com. If the item has shipped, you will be charged for the shipping, but you can follow the returns policy to receive a refund.

Q.  What if my jewelry needs repair?

A. If you receive your order and the piece is faulty, please contact us immediately and return it to us. We will send you a replacement as soon as we receive the original piece, in the condition it arrived to you.

If an item requires repair at a later stage, contact us and send in your piece. Once received and inspected, we will provide a cost of the repair and tell you when your repair will be completed. If you have further questions relating to repairs, please call us a 604-566-9330.

*Please note: Re-stringing of energy wrist malas can be done for no charge, providing you have owned the piece for less than 8 months.  You only pay the shipping.  If the piece is older than 8 months, then a re-stringing fee of $20 plus shipping will be charged.  Please contact us directly for this service. 

Caring for your Jewelry

Q. How can I clean and take care of my SPC Jewelry?

A. There are several ways to clean your SPC pieces. We love polishing cloths, also known as rouge cloths. They clean well and last a very long time, even when they are all black  Another way to clean is to make a paste from baking soda and water. Using an old toothbrush, scrub your pieces and then rinse well. We don't recommend chemical cleaners or dip solutions as they can remove blackening of details that have been created to give your piece that beautiful ancient look.

Q. Why does my SPC jewelry tarnish?

A. SPC uses sterling silver which tarnishes over time. The tarnish is silver sulphide, caused when silver naturally reacts with the sulphur in the air.  SPC jewelry may also tarnish quicker than other jewelry, as a lot of jewelry on the market use a chemical coating to prevent tarnishing. We feel our bodies are already subjected to lots of environmental chemicals, so we avoid this process, allowing only sterling silver to touch your skin. If you wear it every day and don't take it off, then it will not tarnish much. If you place it in a dish and expose it to air, it will tarnish. It also tarnishes very quickly if hung on a metal display hanger. Contact with another metal other than silver, will speed up the tarnishing process.

*Also note: If your pieces are exposed to salt water, lotions, body oils, cosmetics, perfumes, or contact solutions, this may cause discoloration and may effect tarnishing. The best way to prevent tarnishing, it to place your SPC pieces in the small zip lock bag you receive it in. 

Q.  How can I contact you if my question isn't listed here?

A.  Send us an email directly here and we will answer it for you.